About me
With over 25 years of hands‑on experience across customer service, administration, finance, ecommerce and commercial property, I help founders and small business owners build the solid foundations they need to grow with confidence.
Practical Support, not theory
I offer practical, plain‑talking support in:
Sales strategy & customer acquisition
Marketing planning & brand positioning
Customer experience, service design & retention
Operational process setup & optimisation
Systems, workflows and admin structure
Types of businesses I work with
Whether you’re launching a new business, scaling your operations, or simply need clarity and direction, I provide the experience, structure and momentum to move your business forward.
I work a range of SMEs and startup's in Edinburgh and Fife including:
Property Maintenance & FM Contractors
Fast scaling tech and ecommerce companies
Commercial Property & Workspace Operators
Training Providers & Skills Development Centres
Cafés, Coffee Carts & Small Food Start‑Ups
Small Gyms/Wellness Businesses
Landscaping & Gardening Services
Cleaning Companies (domestic & commercial)
Bookkeepers & Small Accountancy Practices
Virtual Assistants & Admin Support Services
Hotels and Hospitality Busineses
SME Business Coaching & Consultancy
Edinburgh and Fife
Running a small business is tough — especially when you’re expected to be the salesperson, marketer, customer service lead and operations manager all at once. That’s where I come in.
I can help you:
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Attract the right customers
Website Optmisation
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Improve your sales and marketing
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Build simple, effective processes
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Strengthen your customer experience
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Organise your operations so your business runs smoothly
Steven Carr
Drawing on more than 25 years in customer relations and over 15 years in mid‑senior commercial and sales operations roles, I’ve built my career around helping businesses grow, strengthen their customer experience, and optimise the way they operate. I’m a creative, passionate and commercially focused leader with deep experience across flexible workspace, commercial property, B2B sales operations and service environments throughout Scotland.
Across my career, I’ve led multi‑site commercial operations, built high‑performing sales engines, and delivered multi‑million‑pound revenue performance through strong pricing strategy, demand generation, hyperlocal marketing and customer‑centric product development. I’m known for diagnosing commercial gaps quickly, designing scalable processes, and leading cross‑functional teams to deliver measurable results at pace.
Non-profit/Charity Consultancy
If you are a CIC, social enterprise or charity I have voluntary board level experience as well as award and grant application experience as well as enhanced disclosure through Disclosure Scotland
My experience spans:
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Revenue strategy & forecasting
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B2B & B2C sales leadership
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Pricing & product development
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Demand generation, SEO, GEO & hyperlocal marketing
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CRM optimisation & sales process design (HubSpot certified Sales Manager)
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Customer experience, community building & multi‑site operations
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Commercial audits, risk reduction & operational improvement
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Voluntary Board Experience with Leith Chamber of Commerce
FAQ
I support small and medium‑sized businesses, start‑ups, sole traders and founders across Edinburgh, Fife and the surrounding areas. This includes service businesses, trades, ecommerce brands, professional services, creative studios, and growing SMEs that need commercial clarity and operational structure.
I draw on 25 years of of broad business experience across customer service, administration, finance, ecommerce, commercial property and multi‑site operations. My consultancy focuses on:
Sales strategy & customer acquisition
Marketing planning & brand positioning
Customer experience & retention
Operational process setup & optimisation
Workflow, systems and admin structure
I help you identify gaps, strengthen your commercial foundations and build simple, effective processes that improve sales, customer experience and day‑to‑day operations. My goal is to help you work smarter, reduce stress and create a business that’s set up to scale.
Both. You can book one‑off sessions for specific challenges, or choose ongoing support if you want regular guidance, accountability and structured commercial development.
Absolutely. I work with early‑stage founders who need help with planning, customer acquisition, pricing, marketing, and building the right operational setup from day one.
I offer both. I work remotely across Scotland and can meet in person throughout Edinburgh, Fife and nearby areas when needed.
I also have an office base in Rosyth should you wish to work there.
Many business consultants bring general sales or marketing experience however my skills are broader thanks to over 13 years managing commercial property businesses.
So, whether you are looking to implement a new sales CRM or source a commercial property, improve admin or recruit a team – I can help.
I bring real‑world operational and commercial experience My approach is practical, honest and tailored to how small businesses actually work.
Yes. I provide clear, transparent pricing with options for one‑off sessions, project‑based work or monthly support packages depending on your needs and budget.
Simply get in touch to book a free initial conversation. We’ll discuss your business, your goals and how I can help you move forward with clarity and confidence.